Terms and Conditions of Service: Odoo Community SaaS

1. Scope of Service & Licensing

• Hosting Service Only: We provide managed hosting and infrastructure for the Odoo Community Edition.
• No Enterprise Licenses: This product does not include, come with, or grant any licenses for Odoo Enterprise Edition functionality. If you require Odoo Enterprise features, you are solely responsible for procuring those licenses independently from Odoo S.A.

2. No Refunds & Subscription Policy

• All Sales Are Final: The Service is billed in advance on a subscription basis. Product purchases and subscription renewals are strictly non-refundable.
• No Pause Option: Subscriptions run continuously. We do not offer the ability to pause or temporarily freeze your subscription.

3. Late Payments, Suspension, and Deletion

• Day 1 to 5 (Grace Period): Your service remains active, but you will receive overdue notices.
• Day 6 (Suspension): Your database and access to the Service will be suspended until payment is received.
• Day 21 (Permanent Deletion): If no payment is received within twenty (20) calendar days of the original due date, your database, configuration, and all associated data will be permanently and irreversibly deleted from our servers.
• Retroactive Billing: During any period of late payment or suspension, all overdue days will still be counted and included in your billing cycle. You must pay for the full period to restore access.

4. Backups and Data Integrity

• 24-Hour Backup Policy: We perform automated daily backups of your database. Backups are retained for a rolling period of 24 hours (1 day).
• Limitation: We do not maintain historical archives beyond this 24-hour window. It is highly recommended that you export and secure your own data periodically.

5. Security and Customer Credentials

• Account Security: You are solely responsible for maintaining the confidentiality and security of your login credentials (usernames and passwords).
• Liability: We are not responsible or liable for any data breaches, unauthorized access, or losses resulting from your failure to keep your credentials safe.

6. Third-Party Modules and Customizations

• App Store & Custom Code: If you choose to install third-party applications, modules, or custom code within your Odoo instance, you do so entirely at your own risk.
• Limitation of Liability: We are not responsible or liable to you or any third parties for any damages, errors, data corruption, legal non-compliance, or financial losses caused by faulty, malicious, or poorly configured third-party apps or customizations.

7. Standard SaaS Warranties and Disclaimers

• "As-Is" Basis: The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
• Limitation of Damages: To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, or consequential damages (including loss of profits, data, or goodwill) arising out of or in connection with your use of the Service.
• Amendments: We reserve the right to modify these Terms and Conditions at any time. Continued use of the Service after changes are posted constitutes your acceptance of the new terms.
• Service credit: If the Service fails to meet the availability level (SLA) defined in this Agreement, and such failure is solely attributable to causes within the Provider’s responsibility, the Client may be granted a Service Credit.

8. Technical Support Policy

• Included Support: Support is strictly limited to infrastructure maintenance, server uptime, and fixing verified bugs or system errors within the standard deployment.
• Exclusion of Functional Training: Support does not include training, consulting, configuration advice, or "how-to" guidance on how to use Odoo’s features.
• Self-Service Functionality: For operational questions, workflows, and feature usage, the Customer is entirely responsible for consulting standard, publicly available Odoo documentation and manuals.

9.Acceptable Use of the Service

• The Client shall use the Service solely for lawful purposes.
• Prohibited actions:  illegal activities; distribution of malicious software; sending spam; attempts of unauthorized access; penetration testing without prior written consent; abuse or misuse of the infrastructure.

10. Termination

• Provider’s right: Provider may suspend or terminate the Service in case of breach of this Agreement, unlawful use, or security risks
• Client’s right: The Client may cancel the subscription at any time.

11. Governing Law

• This Agreement shall be governed by and construed in accordance with the laws of Georgia.
• Any dispute, disagreement, or claim arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Courts of Georgia.